DentiMetricsReporting · Coaching
Measured by booked patients, not clicks.
Every new patient traced to its source, every team call scored.
Every location on one screen. The ad, the call, the booking in your PMS and the treatment that followed, on one record. When a number can’t be trusted for your practice, it says so.
Integrated with your PMS
Chart · Schedule · Fees
Records, appointments and fees; every booking written back.
- Dentrix
- Dentrix Ascend
- Eaglesoft
- Open Dental
- Denticon
- and more
Three problems it solves
Three vendors, three reports,
none of them agree on the patient.
Which ad booked which patient
Your agency reports clicks and calls. Your PMS reports production. Nobody connects the ad to the patient in the chair, so next month’s budget is a guess.
Nobody reviews the recordings
You’re chairside all day, so you can’t hear how the phone is being answered, and no one has time to review recordings.
Every vendor reports its own numbers
The phone vendor counts calls, the ad platform counts conversions, your PMS counts production. No two of them agree about the same patient, and each one grades its own work.
From the first click to the chair, and back again
One patient, one record, every step with its source.
The other four products write it down as it happens. DentiMetrics reads it back to you, patient by patient, with the source and the production on every line.
Found
Search, Maps, an ad or a friend, recorded as the source.
Answered
By your team or DentiVoice; who, when, and how it went.
Booked
Into your PMS, with the source attached.
In the chair
Production counted at your fees.
Brought back
Recare and unscheduled treatment, counted when it lands.
Six things, one record
What DentiMetrics keeps track of.
How it’s measured
Every number that matters is a gap: what should have happened, and what did.
What your fees and the patient’s coverage say you should have earned. What your chairs and your schedule say you had room for. What the treatment plan says the patient should have had. DentiMetrics holds both sides, because the rest of the platform wrote them down. Most products only ever see one.
And a gap is not a chart. Every line in a report links to the work that fixes it. A report row is a job to do, not a rear-view mirror.
- Reporting across money, insurance, the schedule, patients and clinical care.
- Every row opens the list your team works in DentiReach.
- Reviewing your records never changes them.
Monday morning questions
Five decisions you can make from it, with the evidence attached.
Not a dashboard to admire. Each of these is a question an owner asks on a Monday, answered from the same patient record.
Where next month’s marketing budget goes.
Each new patient traced to the search, ad or referral that produced them, and what their visits produced at your fees. Measured by booked patients, not clicks.
FromDentiGrowthyour PMS
Whether to extend phone coverage.
When calls come in across the week, which were answered by your team and which by DentiVoice, and which became appointments. If evenings are where new patients call from, you’ll see it, not guess it.
FromDentiVoIPDentiVoice
Which list your team works first.
Open opportunities ranked by dollar value at your own fees, and whether last month’s outreach produced bookings, counted as recovered revenue on the month-end report.
FromDentiReach
What each person works on this week.
A weekly plan per team member from Coach, built from their own best calls, with feedback that quotes the moment it refers to. Coaching from what already works in your practice.
FromDentiVoIPDentiMetrics
Which location needs attention.
Who answered, how long it took and what the outcome was, across all your locations, in one login and one screen.
FromDentiVoIPDentiVoice
Coach
Recording calls is easy. Reviewing them is what nobody has time for.
Jenna · Tue 10:14 · 4:32
New-patient call · booked
Coach: Call review · this week.
- Did: Greeted by name, asked what brought them in
- Did: Offered two times, not one
- Missed: Left the insurance question unanswered
- Did: Confirmed the visit and what to bring
1:12
Patient: "Do you take Delta?" Jenna: "I’d have to check." The patient was silent for eleven seconds.
This week’s plan for Jenna
Keep the accepted-plans list open. Answer the insurance question first, then book. Her Thursday 2:40 call is the model: the same question, answered in four seconds, and the visit booked.
You’re chairside all day, so you can’t hear how the phone is being answered, and no one has time to review recordings. Coach does that for you.
What makes it fair
Every call is scored on the criteria that matter for a patient call, and every piece of feedback quotes the exact moment it refers to. Feedback that cannot be supported by the recording is discarded rather than shown. Each team member receives a weekly plan built from their own best calls, so the practice’s strongest calls become everyone’s training material.
- Scores are visible, explainable and open to argument. Not a mystery number.
- Patterns that keep coming up in your own calls become something Coach scores, so the rubric grows out of your practice instead of being frozen at launch.
- Coach grades your team’s calls. DentiVoice’s own calls are checked too: every one is recorded, transcribed and reviewed by a person.
- Every call Coach reviews was answered on DentiVoIP, so the recording, transcript and score sit on the same record.
Honest numbers
A report that tells you when not to trust it.
Every report says whether it’s trustworthy for your practice: full, partial or unavailable. When it isn’t full, it names what’s missing. Some practice software records more than others; where yours doesn’t capture something, the report says so instead of showing a confident zero.
- Missing data is shown as missing, never as a zero.
- A report on your own data quality, saying which of your numbers can be relied on.
- Real time where your software supports it. Some systems update overnight by design, and we’ll tell you which kind yours is.
Patient growth
fullA source is attached to every new patient this month.
Outreach performance
fullEvery booking matched to the outreach that produced it.
Treatment conversion
partialAcceptance isn’t marked on every treatment plan in your software. Plans without it are shown as missing, not as declined.
Communications activity
unavailableYour second location’s lines aren’t on DentiVoIP or DentiVoice yet, so there are no calls to read. Missing source: call logs.
Your practice software updates overnight by design. Figures are as of this morning.
Where DentiMetrics hands off
Where the numbers come from
Every report row that is a job opens in DentiReach, where your team works the list. Nothing in a DentiMetrics report is typed in by hand; the other four products write it as they work.
Book a demo
Bring last month’s marketing report and one front-desk recording. We’ll trace the report patient by patient and score the call, in front of you.
At the demo
- Live, not slides
- Your numbers, not averages
- Answers, not a pitch
What you can hold us to
HIPAA compliant
Every access to patient data is logged and auditable. Data is encrypted, access is controlled by role, administrators use two-factor authentication, each practice is walled off from every other, and agreements are signed before any data moves.
Integrates with your PMS
Dentrix, Dentrix Ascend, Eaglesoft, Open Dental, Denticon and more.
Transparent numbers
Missing data is shown as missing, never as a zero.
Before you book a demo
Questions dentists ask about DentiMetrics
Last reviewed October 2026.
Every inquiry gets one identity the moment it arrives, whether by call, chat or form. That one identity is kept across Google, Meta and your own records, so no patient is counted twice, and it is matched to the appointment when it is written to your PMS, so the patient in the chair is tied to the search or ad that produced them, not estimated from clicks.
Yes. It reads from Dentrix (all editions), Dentrix Ascend, Eaglesoft, Open Dental, Denticon, Dolphin, PracticeWorks, SoftDent and DSN, and practices already on NexHealth connect too. If yours isn’t on the list, ask us. It is usually a yes, and we check before we promise.
It says so. Every report carries a label, full, partial or unavailable, and when it isn’t full it names the missing source: a field your software doesn’t record, or a phone line not yet on DentiVoIP. You see a gap, never a zero, and the more of the platform that’s connected, the fewer rows read unavailable.
Appointments still get booked. DentiVoice holds each one and writes it in the moment your system is back, so nothing is lost and nobody finds out on Monday. Reports that read from your software can’t update until it returns; they say so and name the source, rather than filling the gap with a zero.
No. Coach is a coaching tool. Every score is visible and explainable, every piece of feedback quotes the exact moment in the call, and feedback the recording can’t support is discarded rather than shown. Each person’s weekly plan is built from their own best calls, so it shows your team what already works and asks for more of it.
Calls are scored on the criteria that matter for a patient call, for example whether the caller was greeted by name, offered more than one time, and given a clear answer on insurance. Scores are visible and explainable. Patterns that keep coming up in your own calls become something Coach scores, so the rubric grows out of your practice.
As fast as your practice software allows. Calls, texts and bookings made through DentalBase land on the record as they happen. Reads from your PMS are real time where your system supports it; some systems update overnight by design, and we’ll tell you which kind yours is before you rely on a number.
Yes. Who answered, how long it took and what the outcome was, across all your locations, in one login and one screen. A group with several locations moves between them without logging out, and every view has its own link, so "send me that call" is a link, not a screenshot.
A business associate agreement is signed before any patient information moves. Every access to patient data is logged and auditable. Data is encrypted, access is controlled, administrators sign in with two-factor, and each practice is walled off from every other. Calls are recorded with the patient told, always. Ask for the full controls list at the demo.
There is nothing separate to install. DentiMetrics reads what the other DentalBase products write, so it comes on with them, and reports fill in as data arrives from your software and your phones. Pricing depends on which products you run and your practice size, and it is agreed at the demo.
Still have a question? Ask at the demo